About This eBook
Even with the best processes and protocols in place, every contractor gets complaints. Whatever the reason, complaints happen. What’s important is that they are handled quickly and efficiently.
Proper handling of complaints requires having an established process for doing so and communicating that process to customers. This is called “closing the circle” — following specific established steps from when a complaint is received through final communication of the solution to the client.
Download this new eBook to learn more about how new software helps contractors avoid and manage complaints.
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2018 MITC